Shoretel shorephone ip 230 user manual pdf download manualslib. The mcm application provides an interface similar to shoreware personal call manager, giving you access to common pcm functions while on the go. New tab button this button allows you to add panels to the viewing area. This document will help you find you way around this software. This book is intended for those who use the shoretel ip phone 480480g in a shoretel connect cloud or shoretel connect onsite system. With it, employees can quickly type in a name, bring up a number, and make their calls from local online directoriesall with the click of a mouse, right from the desktop.
Start shoretel communicator when you login to windows when this option is selected. Shoretel o o dial pad pc the following icons are displayed on the phone to indicate operational status. At this time calls will be directed to the phone number entered. User should be able to put the call on hold and retrieve the call and transfer the call using personal call manager, but we found that while retrieving the call we ran into a media flows issue with the acme 9200 sbc.
Since shoretel actually has only one product family that can take you from 2510,000 users, i chose to use the cisco unified call manager business edition cucm be8 as our. Shoretel enterprise contact center includes three applications for supervisors. Every installation technician comes to that fork in the road that deals with the deployment of the shoretel personal call manager software. Driving innovation in enterprise ip telephony all phase. The uninstall went fine but when i tried to reinstall i got. Shoreware mobile call manager is an integral part of shoretel s uc solutions and is transforming the way people communicate. Agent manager, contact center reports, and wallboard director. Rightclick the shoretel icon, a shortcut menu will appear. Quickdialer screens, the mcm software provides an interface similar to. Shoretel personal call manager training level draft. Shoretel communicator, formerly known as call manager, is the enduser application for all users across an organization, whether an operator, a contact center agent, a knowledge worker, or a road warrior. I then reinstalled shoretel and it installed successfully.
When you record a personal greeting, it is linked to the active call. Assignment menu assign call manager to your home device or to softphone. Call manager provides three viewing modes for displaying the main call manager window. When you record a personal greeting, it is linked to the active call handling mode. Acd activity and performance within the shoretel contact center solution is statistically evaluated, recorded, and reported. Through the shoretel communicator formerly shoretel call manager interface, they can can initiate voice, video and im sessions for single call resolution.
To cancel external assignment, simply repeat step 1, and select go home. Click on the links given below to download the pdf guides for configuring the brooktrout sr140 fax over ip foip software. Configuring brooktrout sr140 with different phone systems. Call manager is the shoreware client application that manages a users calls, voice mail, and personal system settings through a graphical user interface. Shoreware mobile call manager quick reference guide. Click the start instant conference icon in the communicator call cell when in an active call. View and download shoretel shoreware user manual online. After i ended task on the hung shoretel install, i renamed the c. No such interface supported after several unsuccessful attempts i decided to remove all registry entries referring to shoretel. Jabra pc suite is free pc software that enables remote call. The callers name may be abbreviated to fit on one line.
If the information is available, the callers name, number, and the incoming call icon appear on your display, as shown in the figure below. For the complete listing, go to the dialogic page for tested brooktrout foip interoperability. Compare shoretel shor and cisco csco overview part 1. Using these applications you can monitor automatic call distribution acd activities, generate reports on call center performance, and display messages on wallboards. Call communicator will open every time you login to windows. It describes the phones features and how to use them. The first time that you open the shoretel call manager, a window will appear that makes you go through the setup process.
How do i access the faculty and staff phone call directory in call manager. Calls can be automatically sent to voice mail or to another phone number. Using shoretel communicator simplifies your dayto day communications, streamlines your work, and. Shoretel personal call manager training level draft outline. In the case of multinational companies, crossborder call centers can help optimize resources and expertise. Shoreware mobile call manager user guide hardwire telecom. You have the ability to dial another telephone user for a 1. Each call will be displayed on a single line in this panel. Automatic line reregistration some call managers and networks go into maintenance windows which do not allow voip endpoints to register or maintain their registration. Shoretel personal call manager is a powerful, allpurpose tool for managing voice communications. Call manager is the shoreware client application that manages a users calls, voice mail.
When call manager is active but not visible on the desktop, the system tray displays a shoretel icon which, when pressed, opens the call manager window. Setting call handling and forwarding note use shoreware call manager to configure the modes with different call forwarding destinations and personal greetings. Panel manager the panel manager allows you to change the way you arrange the panels in the communicator. Business phone systems, voip, collaboration tools, call. Call manager server through which your device accesses the shoreware mobile call manager client software, the port number through which your device accesses the shoreware server, your shoretel extension number and your voicemail password. Shoretel voice mail quick reference leave message when dialing into a shoretel system, if the person you are trying to reach does not answer, your call will be sent to a mailbox and you will hear a standard greeting.
Lesson 2 covers the shoretel ver 10 call manager call control. Sip trunking configuration guide for shoretel unified. Log into the terminal server and install the call manager client as usual. To place an internal call, pick up the handset and dial the extension. Jul 04, 2000 shoretel call manager, free shoretel call manager software downloads, page 2.
Shoreware mobile call manager offers users access to familiar functions such as quickdialer access to corporate and address book. The end user must purchase and install the shoretel call manager to enable the tapi interface for advanced applications on their desktop computer. Shoretel communicator presents a single interface to manage business communications using your shoretel desk phone, computer, mobile phone, or home telephone. Sep 30, 2020 these would include cisco call manager, avaya, mitel, shoretel, babytel, audiocodes, dialogic and. The conference viewer automatically launches and a web link appears in your communicator call cell. Shoretel call manager software free download shoretel. Shoretel communicator for windows is the application for the windows operating system. Mar 05, 2021 because this functionality is bundled and integrated with the shoretel sky hosted, managed voip phone system, our customers have no need to treat their call centers like separate islands anymore. Shoretel communicator for windows user guide shoretel 11. Shoretel, shorecare, shoregear, shoreware and controlpoint are. Attach custom data to call captured in ccir call record no yes agent applications and capabilities agent applications shoreware agent call manager queue monitor agent tool bar shoretel communicator personal, professional, workgroup agent desktop wall board agent logs queued calls call status shoretel web agent dashboard. Shoretel enterprise contact center makes it quick and easy to create virtual contact centers, connecting geographically dispersed agents on a single, easytomanage. This means that you can move seamlessly between voice, video, or instant messages im.
How do i type a name or number to dial to an extension number or transfer calls using call manager. Automatic number identification ani ani is the series of digits sent by the public switched. Emeco selected a shoretel uc system comprising 26 shoretel t1k, e1k, 30, 50, 90 voice switches, and 270 shoretel phones, models ip 230, ip 565 and ip 560, as well as shoretel personal call manager, shoretel operator call manager, shoretel mobile call manager and shoretel director deployed across australia, the u. Shoretel enterprise contact center hilltop technologies. Shoretel s call manager software provides a visual, informationrich interface for managing and controlling communications. The personal or professional call manager has long been a key element in the success of the shoretel solution. Shoretel enterprise contact center celtic communications. Select start call manager automatically when i log into windows. In addition to initiating calls from the call history, voice mail, and. Shoretel call manager setup continued click next to continue click next to continue outlook integration there will be a screen that prompts you for voicemail to go to you inbox there will be 3 check boxes the top check box imports your contacts into the communicator. Users should check with their shoretel phone supplier for the exact version and procedure to set the autooffhook preference. Ehs configuring shoretel ip phones for wireless headsets.
Deploying the actual telephone instruments is a pure act of labor, but the personal call manager is an act of commitment. Supported mobile devices shoreware mobile call manager is supported on the following devicecar. Plugins all seemed to load in outlook after launching shoretel for the first time after the install. You can set one of five distinct call handling modes for your extension. Shoretel 230 ip phone user guide college of the atlantic. Shoreware mobile call manager is a shoretel application that runs on a mobile device and enables the device to function as a shoreware extension while you are on the go. On shoretel 230 and 230g phones, the call key also blinks green. To help resolve this issue the automatic line reregistration function can be configured to reregister a line if line registration is unexpectedly lost. Automatic call distribution acd the shoretel system uses acd to distribute calls in the contact center. This desktop call control application enables you to easily manage your phone calls. Construction success story shoretel and emeco holdings limited. You can find it by logging in and then selecting the resources employee tab. Shoretel call manager software free download shoretel call.
Shoretel ip phone 655 provides a touch screen user interface with a crisp, respon sive feel that is very. The shoretel sky contact center user manual can be viewed and downloaded in pdf format by clicking here. The most recent edition, the cisco unified call manager business edition version 8 is a 500 seat, 5 site variation of the full blown 40,000 user cisco unified call manager. An agent was having some softphone problems so i decided to reinstall the call manager. How to install shoretel call manager on a terminal server. Distributed reliability shoretel ip phone systems are. Call manager software in addition to using the telephone interface of your ip phone to access the shoretel features, you can accomplish many of the same tasks with shoretel s call manager software. If you are out of call appearance buttons you can place additional calls on and off of hold by using the personal call manager.
This will be a 9 lesson set on the operation of shoretel personal call manager and ip phone. Point and click to take action, or right click on an active call to immediately list all of your options. If would like to know more about the shoretel call manager, please check myhenderson also known as reddie connect. Shoreware mobile call manager mcm is a java j2me application that runs on a mobile device such as a blackberry, for example, and enables the device to function as a shoreware extension while on the go. Note for each typein field selected, abc is displayed in. How can i use my shoretel calendar form to schedule call handling in. Panel manager the panel manager allows you to change the way you arrange the. Deploying the shoretel personal call manager through ad group. Shoretel call manager install issue office 2016 shoretel. In addition to initiating calls from the call history, voice mail, and quickdialer screens, the mcm software provides an interface similar to. Unable to complete call transfer of a call on hold using the cox personal call manager web gui.
Shoretel call handling mode chm override application. The language used by voice mail prompts and ip phones specifies the language the system uses to. You will hear the new user tutorial and be prompted to change to your password. Shoretel ip phone 655 is shoretel s flagship ip phone designed for executives and executive assistants.
Apr 30, 2010 here are the steps to get call manager installed on a windows terminal server. For shoretel champion partners shoretel contact center. You can add the voice mail, call history, call details panels with this button. Personalize call handling using shoretel communicator, you can personalize how your incoming calls are handled based on caller identity, when a call was placed, and your active call handling mode. The shoretel ip phone 655 is a new phon e that offers advanced audio performance and ip telephony functionality. Shoreware mobile call manager mcm is an application that runs on a mobile device, such as a blackberry. Experts are saying micloud connect named a best business tool for 2019 micloud connect has been awarded one of the best business tools of 2019 for its reliability, security. I used to have our call manager software on a network share but cant find it anymore.
Initial setup for the shoretel call manager once your computer has restarted, you will want to open the shoretel call manager. Shoretel shoreware user manual pdf download manualslib. Now it will ask you for the server that is to be used. Zoom rooms as sip phone client for incoming and outgoing calls leveraging your internal pbx system, such as ciscos cucm, avaya, shoretel or ringcentral. Shoreware professional call manager requires shoretel 8.
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